BVC_2024NOA0015 ServiceNow renewal 2024

ServiceNow is the IT Service Management (ITSM) solution in use at Bow Valley College since 2016. Bow Valley College ServiceNow deployment supports the following services: IT incident & technology request management (intake, workflow, and reporting) IT Asset, Configuration, and software licensing inventory Human Resources requests (automated onboard/offboard, contractor extension, etc.) Facilities request management. The Exception Request applies to the following ServiceNow modules: • IT Servic