IT Service Management (ITSM) Software

This Request for Proposals (the “RFP”) is an invitation by the County of Grande Prairie (“the County”) to prospective proponents to submit proposals to provide services to complete the IT Service Management (ITSM) Software, as further described in Section A of Project Overview (Appendix B) (the “RFP Terms of Reference”). The Project involves the procurement of an Information Technology Service Management (ITSM) software solution, including licensing or subscription, implementation, configuratio