Managed IT Services: Tier 1 & Tier 2 Support

St. Albert Public Library (SAPL) is seeking proposals from qualified IT Managed Service Providers (MSPs) to deliver Tier 1 and Tier 2 help desk support. This opportunity covers front-line and technical support for an approximately 70-user, primarily Microsoft Windows environment across two library locations in the City of St. Albert. ORGANIZATION AND ENVIRONMENT SAPL operates two locations: the downtown/central branch in St. Albert Place and the Jensen Lakes branch at 880 St. Albert Trail. We