Development of a Contact Centre Organizational Model Strategy
Stratégie de modèle organisationnel de centre de contact
Description
Quick Summary
The Department of Transport (TC) in Ontario is seeking expertise to develop a strategy for their contact centre organizational model. The goal is to improve the structure and efficiency of their contact centre operations.
Ideal For
Consulting firms specializing in contact centre management and organizational strategy should consider bidding.
Tender Details
- Reference Number
- cb-128-45113399
- Solicitation Number
- T8080-250149
- Publication Date
- Aug 22, 2025
- Closing Date
- Sep 26, 2025
- Expected Start
- Oct 1, 2025
- Expected End
- Mar 31, 2026
- Procurement Method
- Competitive - Selective tendering
- Selection Criteria
- Highest Combined Rating of Technical Merit and Price
- Notice Type
- RFP against Supply Arrangement
Classification
- UNSPSC Code
- 80101500; 80172103
- UNSPSC Description
- Business and corporate management consultation services; Change management communication and advisory service
Trade Agreements
Canada-Colombia Free Trade Agreement; Canada-Korea Free Trade Agreement (CKFTA); World Trade Organization Agreement on Government Procurement (WTO GPA); North American Free Trade Agreement (NAFTA); Canada-Panama Free Trade Agreement; Canadian Free Trade Agreement (CFTA); Canada-Honduras Free Trade Agreement
Contracting Entity
Department of Transport (TC)
330 Sparks Street
Ottawa, Ontario
Regions of Delivery
Canada
Related Tenders
Hydrothermal Liquefaction Products Management – Research and Development
Closes: Dec 31, 2028
Trunk Sewer Inspection Program 2026
Closes: Feb 25, 2026
Protective and Mobile Services and Static Security Guard Services
Closes: Feb 10, 2026
Welding and Fabrication Services for Parks, Forestry & Horticulture
Closes: Feb 18, 2026
ARCHITECTURAL SERVICES FOR MORAY PLACE REDEVELOPMENT
Closes: Feb 18, 2026