ExpiredServicesAmended (1x)

NOTICE OF PROPOSED PROCUREMENT (NPP) for TEMPORARY HELP SERVICES (THS)

AVIS DE PROJET DE MARCHÉ (APM) pour LES SERVICES D’AIDE TEMPORAIRE (SAT)

Description

The Service Delivery and Support division (SIS) provides IM/IT support to approximately 4500 clients within the National Capital Region. The Department of Foreign Affairs, Trade and Development has many sites around the NCR, and many clients teleworking remotely from Ottawa, and around the globe. SIS assists clients with remote access to the network, software coaching/installation/troubleshooting, video conference boardroom coaching, computer hardware assistance (new, cyclically replaced, troubleshooting, warranty work), smartphone assistance (new, some apps, hardware issues) and MS365. Due to an increase in IM/IT requirements and support, the Department of Foreign Affairs, Trade and Development SIS division urgently requires the services of up to ten Senior Computer Application Support resources to assist with Microsoft Windows upgrades, smartphone upgrades, Movement of staff, IM/IT Resource Center resources within the National Capital Region.
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Quick Summary

The Department of Foreign Affairs, Trade and Development is seeking up to ten Senior Computer Application Support professionals to provide temporary help services. These resources will assist with Microsoft Windows and smartphone upgrades, staff movements, and general IM/IT support within the National Capital Region.

Ideal For

Companies specializing in IT support and temporary staffing for technology services should consider bidding.

IT Support ServicesComputer Application SupportTemporary StaffingMicrosoft Windows UpgradesSmartphone Support
Moderate complexity

Tender Details

Reference Number
cb-219-12960178
Solicitation Number
24-259545
Publication Date
Mar 6, 2024
Closing Date
Mar 15, 2024
Procurement Method
Competitive - Selective tendering
Selection Criteria
Highest Combined Rating of Technical Merit and Price
Notice Type
RFP against Supply Arrangement

Classification

UNSPSC Code
80111600
UNSPSC Description
Temporary personnel services

Trade Agreements

Canadian Free Trade Agreement (CFTA); Canada-UK Trade Continuity Agreement (Canada-UK TCA); Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP); Canada-Honduras Free Trade Agreement; Canada-European Union Comprehensive Economic and Trade Agreement (CETA); Canada-Korea Free Trade Agreement (CKFTA); Canada-Peru Free Trade Agreement (CPFTA); Canada-Colombia Free Trade Agreement; Canada-Panama Free Trade Agreement; World Trade Organization Agreement on Government Procurement (WTO GPA); Canada-Chile Free Trade Agreement (CCFTA); Canada-Ukraine Free Trade Agreement (CUFTA)

Set Up Alert

Contracting Entity

Department of Foreign Affairs, Trade and Development

200 Promenade du Portage

Gatineau, Quebec

Contact

Trent Clemenhagen

trent.clemenhagen@international.gc.ca

(343) 203-1308

Regions of Delivery

National Capital Region (NCR)

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