ExpiredServicesAmended (1x)

Facilitation services for the delivery of multiple virtual trainings to ESDC Call Centre employees.

Services de facilitateurs pour multiples formations virtuelles à l'intention des employés du centre d'appel d'EDSC.

Description

This bid solicitation is being issued to satisfy the requirement of Employment and Social Development Canada for Task and Solutions Professional Services (TSPS) under the TSPS Supply Arrangement (SA) method of supply. This procurement is conditionally set aside under the federal government Procurement Strategy for Indigenous Business. The object of the Work is to obtain the professional services of training facilitators for the delivery of the following virtual trainings: • Improving Clarity in Communications • Harnessing Emotional Intelligence. • Dealing with Crisis in a Call Centre Environment. • Enhancing Confidence in Communications • Building Resilience • Developing Strong Connections • Nurturing Well-Being in Call Centres
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Quick Summary

Employment and Social Development Canada (ESDC) is seeking professional training facilitators to deliver multiple virtual training sessions for its Call Centre employees. The trainings focus on communication skills, emotional intelligence, crisis management, confidence, resilience, connection building, and well-being. This opportunity is set aside for Indigenous businesses under the federal Procurement Strategy for Indigenous Business.

Ideal For

Companies specializing in professional training and facilitation services, particularly those experienced with virtual delivery and call centre environments, should bid.

Training ServicesVirtual TrainingCall Centre TrainingProfessional DevelopmentEmotional IntelligenceCrisis Management
Moderate complexity

Tender Details

Reference Number
cb-23-24170181
Solicitation Number
100028281
Publication Date
Feb 13, 2025
Closing Date
Mar 5, 2025
Procurement Method
Competitive - Selective tendering
Selection Criteria
Highest Combined Rating of Technical Merit and Price
Notice Type
Request for Proposal

Classification

UNSPSC Code
80111504
UNSPSC Description
Labor training or development

Trade Agreements

Canadian Free Trade Agreement (CFTA); Canada-Ukraine Free Trade Agreement (CUFTA); North American Free Trade Agreement (NAFTA); Canada-UK Trade Continuity Agreement (Canada-UK TCA); Canada-Honduras Free Trade Agreement; Canada-European Union Comprehensive Economic and Trade Agreement (CETA); Canada-Colombia Free Trade Agreement; Canada-Chile Free Trade Agreement (CCFTA); Canada-Korea Free Trade Agreement (CKFTA); World Trade Organization Agreement on Government Procurement (WTO GPA); Canada-Panama Free Trade Agreement; Canada-Peru Free Trade Agreement (CPFTA); Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP)

Set Up Alert

Contracting Entity

Employment and Social Development Canada (ESDC)

140 Promenade du Portage

Gatineau, QC

Contact

Michelle Pauzé

NC-Solicitations-GD@hrsdc-rhdcc.gc.ca

(000) 000-0000

Regions of Delivery

Canada

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