IT Business to Provide Desktop Support Services

Background As part of Transport Canada’s Enterprise Solutions Directorate, the Information Technology and Service Management (ITSM) directorate provides overall IM/IT planning and day-to-day operations support services to Transport Canada employees in NCR. Within ITSM, Infrastructure Operations, in coordination with regional support groups, is responsible for the day-to-day operation and support of the IM/IT technical infrastructure, including design, acquisition, implementation and ongoing technical support. ITSM is functionally responsible for liaising with SSC for the IM/IT infrastructure in all of Transport Canada’s regions across Canada. Additional information on the Transport Canada organization can be found on the Transport Canada web site: www.tc.gc.ca. Objective Transport Canada has a requirement for the provision of IT Business to provide Desktop support services to Transport Canada employees in the National Capital Region.