ExpiredServicesAmended (5x)

UX Research Software for the Financial Consumer Agency of Canada (FCAC).

Logiciel de recherche sur l’expérience utilisateur (EU) pour l'Agence de la consommation en matière financière du Canada (ACFC).

Description

The Financial Consumer Agency of Canada (FCAC) requires a User Experience (UX) research software to support evidence-based Human-Centered Design practices. This ensures that the development of our services and products is deeply rooted in the needs, behaviors, and preferences of our users. FCAC needs to efficiently recruit, schedule, and compensate user research participants, ensuring a diverse and representative sample for our studies. The UX research software must support both moderated and unmoderated research methods, allowing us to gather comprehensive insights through a variety of user research methods, such as usability tests, interviews, surveys, card sorts and navigation tests.
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Quick Summary

The Financial Consumer Agency of Canada (FCAC) is seeking UX research software to enhance its human-centered design efforts. The software should facilitate recruiting, scheduling, and compensating diverse user research participants and support various research methods including usability tests, interviews, and surveys.

Ideal For

Companies that develop or provide comprehensive UX research and participant management software should consider bidding.

UX Research SoftwareHuman-Centered DesignUser ExperienceRecruitment SoftwareUsability TestingSurvey Tools
Moderate complexity

Tender Details

Reference Number
cb-334-79117114
Solicitation Number
20250876
Publication Date
Aug 1, 2025
Closing Date
Sep 15, 2025
Procurement Method
Competitive - Open bidding
Selection Criteria
Lowest Price
Notice Type
Request for Proposal

Classification

UNSPSC Code
43230000; 81162000; 81162009; 81162103
UNSPSC Description
Software; Cloud-based software as a service; Portal software as a service; Platform software as a service

Trade Agreements

Canada-Korea Free Trade Agreement (CKFTA); Canadian Free Trade Agreement (CFTA); Canada-UK Trade Continuity Agreement (Canada-UK TCA); Canada-Colombia Free Trade Agreement; Canada-Honduras Free Trade Agreement; World Trade Organization Agreement on Government Procurement (WTO GPA); Canada-Peru Free Trade Agreement (CPFTA); Canada-European Union Comprehensive Economic and Trade Agreement (CETA); Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP); Canada-Ukraine Free Trade Agreement (CUFTA); Canada-Chile Free Trade Agreement (CCFTA); Canada-Panama Free Trade Agreement

Set Up Alert

Contracting Entity

Financial Consumer Agency of Canada (FCAC)

427 Laurier Ave. W, Suite#500

Ottawa, Ontario

Contact

Pavlo Kyryakov

FCAC.Contract-Contrat.ACFC@fcac-acfc.gc.ca

(613) 290-2003

Regions of Delivery

Ottawa

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