ExpiredServicesAmended (2x)

DFO Hail Management System

Système de gestion des appels en mer - MPO

Description

The Department of Fisheries and Oceans (DFO), Conservation and Protection (C&P) program, has an operational requirement to secure the services of a contractor to provide hail management information receival services. A contractor is required to provide 24/7 call center services for receiving hail calls and forwarding associated data to DFO. The system must be operational by April 1, 2025 and must be available until March 31st, 2026.

Quick Summary

The Department of Fisheries and Oceans (DFO) is seeking a contractor to provide 24/7 call center services for receiving hail-related information and forwarding it to the DFO Conservation and Protection program. The system must be operational by April 1, 2025, and remain available until March 31, 2026.

Ideal For

Companies specializing in 24/7 call center operations with experience in environmental or emergency data handling should bid.

call center serviceshail managementenvironmental monitoringdata receivalcustomer service
Moderate complexity

Tender Details

Reference Number
cb-393-93295633
Solicitation Number
30006097
Publication Date
Jan 16, 2025
Closing Date
Feb 10, 2025
Expected Start
Apr 1, 2025
Expected End
Mar 31, 2026
Procurement Method
Competitive - Open bidding
Selection Criteria
Variations or combinations of the above methods
Notice Type
Request for Proposal

Classification

UNSPSC Code
81161700
UNSPSC Description
Telecommunication Services

Trade Agreements

Canada-Ukraine Free Trade Agreement (CUFTA); Canada-Panama Free Trade Agreement; Canada-Chile Free Trade Agreement (CCFTA); Canada-European Union Comprehensive Economic and Trade Agreement (CETA); Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP); Canada-Peru Free Trade Agreement (CPFTA); Canadian Free Trade Agreement (CFTA); Canada-Korea Free Trade Agreement (CKFTA); World Trade Organization Agreement on Government Procurement (WTO GPA)

Contracting Entity

Fisheries and Oceans

200 Kent Street

Ottawa, Ontario

Contact

PAUL FORTIER

PAUL.FORTIER@DFO.MPO.GC.CA

(343) 596-9926

Regions of Delivery

Nova Scotia; Canada