OpenServices

IT Service Management (ITSM) revitalization and cloud migration initiative delivery support

Soutien à la mise en œuvre de la revitalisation de la gestion de service informatique (ITSM) et de l'initiative de migration vers le cloud

Description

The objective of this engagement is to develop and execute a structured, phased ITSM modernization program that: 1. Modernizes the ITSM platform (upgrade BMC to cloud SaaS or evaluate alternatives such as ServiceNow, GLPI, etc.). 2. Establishes a robust, trusted CMDB supported by formalized ETL processes and enhanced discovery (including SSC data centres and public cloud providers). 3. Implements and matures core ITIL practices aligned with departmental priorities and governance. 4. Retires legacy ITSM tools and decouples notifications/escalations from WebDirect. 5. Integrates ITSM with SSC Onyx and other enterprise reporting/BI services. 6. Lays the foundation for safe, governed use of analytics and AI capabilities.

Tender Details

Reference Number
cb-409-84106114
Solicitation Number
100032250
Publication Date
May 29, 2026
Closing Date
Jun 15, 2026
Expected Start
Aug 3, 2026
Expected End
Aug 2, 2028
Procurement Method
Competitive - Selective tendering
Selection Criteria
Highest Combined Rating of Technical Merit and Price
Notice Type
Request for Proposal

Classification

UNSPSC Code
81110000
UNSPSC Description
Computer services

Trade Agreements

Canada-Colombia Free Trade Agreement; World Trade Organization Agreement on Government Procurement (WTO GPA); Canada-Korea Free Trade Agreement (CKFTA); Canada-Peru Free Trade Agreement (CPFTA); Canada-Panama Free Trade Agreement; Canada-Chile Free Trade Agreement (CCFTA); Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP); Canadian Free Trade Agreement (CFTA); Canada-UK Trade Continuity Agreement (Canada-UK TCA); Canada-Ukraine Free Trade Agreement (CUFTA); Canada-Honduras Free Trade Agreement; Canada-European Union Comprehensive Economic and Trade Agreement (CETA)

Set Up Alert

Contracting Entity

Department of Employment and Social Development (ESDC)

140 Promenade du Portage

Gatineau, QC

Contact

Stéfany Lauzon

NC-Solicitations-GD@hrsdc-rhdcc.gc.ca

Regions of Delivery

National Capital Region (NCR)

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