Helpdesk and Desktop Support Services

Director Information Management End-User Services (DIMEUS) is responsible for the National Capital Region (NCR) Service Desk and the Information Technology Site Services (ITSS) for clients in the NCR. The NCR Service Desk provides Information Management/Information Technology (IM/IT) 1st level support and is the single point of contact for all incidents, service requests, general assistance and information requests related to IM/IT and conference rooms servicing the NCR. The ITSS delivers on-site, IT desktop support services in a Microsoft Windows desktop environment by conducting first/second level problem determination/analysis on all trouble calls. It is intended to result in the award of 1 contract, for 2 years plus 2 one-year irrevocable options allowing Canada to extend the term of the contract(s).