Advance Contract Award Notice (ACAN) - Canada Service Coprs (CSC) Connect Digital Service Prototype

Amendment #1 is raised to update the text in the English version of the ACAN only, in the Justification for the Pre-Identified Supplier section, to match the French version. ***************************** The Department of Employment and Social Development Canada (ESDC) has a requirement to develop a digital service prototype, using a Software as a Service (SaaS) cloud solution, to support a new youth-focused initiative. The objective of this requirement is to seek a vendor that will produce a high-fidelity prototype, or proof of concept, that will allow ESDC to test concepts for a digital service solution with users (primary users are youth and youth-serving organizations). User testing of the prototype will provide ESDC with evidence as to whether a digital service solution is the most effective approach to support the youth initiative going forward and will provide insight that will assess the value of proposed features for a digital service solution. The digital service prototype will require a client relationship management component to enhance direct engagement with key stakeholders, will be able to facilitate connections among users via a secure chat or messaging function, will be mobile-friendly to meet digital expectations of youth, will have the same look and feel as the current Canada.ca website, and will be a low-code solution that allows ESDC to do some basic modifications as required.