OpenServicesAmended (2x)

Retender - TSPS Customer Relationship Manager (CRM) Specialist

Retender - SPTS Spécialiste de la gestion des relations avec la clientèle (CRM)

Description

This is a retender of solicitation 84084-24-0073 2.11 Information/Records Management/Recordkeeping Specialist – Intermediate Region: Remote/Virtual Access The Canada Energy Regulator (CER) has a requirement for one (1) intermediate Information / Records Management / Recordkeeping resource in a part-time capacity to support maintenance of its existing Customer Relationship Management (CRM) tool, develop custom views and reports of engagement data as required, coach CRM users, and propose system enhancements to support business needs.
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Quick Summary

The Canada Energy Regulator (CER) is seeking an intermediate Information/Records Management specialist to provide part-time support for their existing Customer Relationship Management (CRM) tool. The role involves maintaining the CRM, developing custom views and reports, coaching users, and recommending system improvements. This opportunity is remote and is a retender of a previous solicitation.

Ideal For

Companies specializing in CRM system support and information management services with experience in coaching and system enhancement should bid.

Customer Relationship ManagementInformation ManagementRecords ManagementData ReportingSystem Support
Moderate complexity

Tender Details

Reference Number
cb-815-84674557
Solicitation Number
84084-24-0073/B
Publication Date
Jul 31, 2025
Closing Date
Aug 26, 2025
Expected Start
Oct 1, 2025
Expected End
Jun 30, 2027
Procurement Method
Competitive - Selective tendering
Selection Criteria
Highest Combined Rating of Technical Merit and Price
Notice Type
RFP against Supply Arrangement

Classification

UNSPSC Code
81112212
UNSPSC Description
Customer relationship management software maintenance

Trade Agreements

Canada-Ukraine Free Trade Agreement (CUFTA); Canada-Chile Free Trade Agreement (CCFTA); Canada-Panama Free Trade Agreement; Please refer to Tender Description or Tender Documents; North American Free Trade Agreement (NAFTA); Canada-Honduras Free Trade Agreement; Canada-European Union Comprehensive Economic and Trade Agreement (CETA); Canada-Colombia Free Trade Agreement; World Trade Organization Agreement on Government Procurement (WTO GPA); Canada-Peru Free Trade Agreement (CPFTA); Canada-UK Trade Continuity Agreement (Canada-UK TCA); Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP); Canadian Free Trade Agreement (CFTA); Canada-Korea Free Trade Agreement (CKFTA)

Set Up Alert

Contracting Entity

Canada Energy Regulator (CER)

517 Tenth Avenue SW, Suite 210

Calgary, Alberta

Contact

Erin Ort

Erin.Ort@cer-rec.gc.ca

(403) 919-8168

Regions of Delivery

Calgary

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