ExpiredServicesAmended (1x)

Users experience Software as a service

Logiciel d'expérience d'utilisateurs en tant que service

Description

The Financial Consumer Agency of Canada (FCAC) requires a User Experience (UX) research software to support evidence-based Human-Centered Design practices. This ensures that the development of our services and products is deeply rooted in the needs, behaviors, and preferences of our users. FCAC needs to efficiently recruit, schedule, and compensate user research participants, ensuring a diverse and representative sample for our studies. The UX research software must support both moderated and unmoderated research methods, allowing us to gather comprehensive insights through a variety of user research methods, such as usability tests, interviews, surveys, card sorts and navigation tests.
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Quick Summary

The Financial Consumer Agency of Canada (FCAC) is seeking user experience research software to enhance its human-centered design efforts. The software should facilitate recruiting, scheduling, and compensating diverse research participants and support various research methods including usability tests, interviews, and surveys.

Ideal For

Companies specializing in UX research platforms or SaaS solutions for user research and participant management should consider bidding.

User Experience ResearchSoftware as a ServiceHuman-Centered DesignRecruitment SoftwareUsability TestingSurvey Tools
Moderate complexity

Tender Details

Reference Number
cb-829-94467609
Solicitation Number
20250409
Publication Date
Jun 3, 2025
Closing Date
Jun 20, 2025
Expected Start
Jul 1, 2025
Expected End
Jun 30, 2031
Procurement Method
Advance contract award notice
Notice Type
Advance Contract Award Notice

Classification

UNSPSC Code
81162000
UNSPSC Description
Cloud-based software as a service

Trade Agreements

Canada-Honduras Free Trade Agreement; Canada-European Union Comprehensive Economic and Trade Agreement (CETA); Canada-Peru Free Trade Agreement (CPFTA); Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP); Canada-UK Trade Continuity Agreement (Canada-UK TCA); Canada-Ukraine Free Trade Agreement (CUFTA); Canada-Colombia Free Trade Agreement; Canada-Chile Free Trade Agreement (CCFTA); Canada-Korea Free Trade Agreement (CKFTA); Canadian Free Trade Agreement (CFTA); World Trade Organization Agreement on Government Procurement (WTO GPA); Canada-Panama Free Trade Agreement

Set Up Alert

Contracting Entity

Financial Consumer Agency of Canada (FCAC)

427 Laurier Ave. West, Suite 500

Ottawa, ON

Contact

Stéphane Dupel

stephane.dupel@fcac-acfc.gc.ca

(613) 371-3223

Regions of Delivery

National Capital Region (NCR)

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