ExpiredServicesAmended (4x)

REQUEST FOR INFORMATION REGARDING DIGITAL ADOPTION PLATFORM FOR EMPLOYMENT AND SOCIAL DEVELOPMENT CANADA

DEMANDE D’INFORMATION CONCERNANT UNE PLATEFORME D’ADOPTION NUMÉRIQUE POUR EMPLOI ET DÉVELOPPEMENT SOCIAL CANADA

Description

The objective of this Request for Information (RFI) is to obtain detailed information on market readiness, to permit an informed decision to be made regarding a Digital Adoption Platform (DAP) that meets the functional, security and accessibility requirements for ESDC. Through this RFI, ESDC wishes to understand modern capabilities and business practices of the leading-edge DAP tools that could be applicable to the Government of Canada technological landscape. Responding industry partners would be expected to understand and present solutions that comply with GoC’s regulation and policies (please refer to Annex A). Through this consultation, industry would be expected to present estimates for the Total Costs Ownership of the solution (for budgetary purposes), provide guidance on solution support, implementation, and present capabilities.

Quick Summary

The Department of Employment and Social Development Canada (ESDC) is seeking information from industry partners about Digital Adoption Platforms (DAP) that meet government functional, security, and accessibility standards. The goal is to understand current market capabilities and gather insights on costs, support, and implementation for potential future procurement.

Ideal For

Companies specializing in digital adoption technologies and government-compliant IT solutions should respond to this request.

Digital Adoption PlatformsGovernment IT SolutionsSoftware ImplementationAccessibility ComplianceCybersecurityPublic Sector Technology
High complexity

Tender Details

Reference Number
cb-870-2208673
Solicitation Number
100030250
Publication Date
Oct 31, 2025
Closing Date
Jan 15, 2026
Procurement Method
Non-competitive
Selection Criteria
Not applicable
Notice Type
Request for Information

Classification

UNSPSC Code
81162000
UNSPSC Description
Cloud-based software as a service

Trade Agreements

None

Contracting Entity

Department of Employment and Social Development (ESDC)

140 Prom. du Portage

Gatineau, Quebec

Regions of Delivery

Canada