CancelledServicesAmended (1x)

Help Desk

Service d'assistance

Description

Housing, Infrastructure and Communities Canada (HICC) requires Help Desk Specialists to work with HICC personnel to carry out all Help Desk activities within the Department. One (1) contract will be awarded as a result of the evaluation of the responses to this RFP. Neither the qualifying proposal that scores the highest points nor the one that contains the lowest cost will necessarily be accepted. HICC reserves the right to accept any proposal as submitted without prior negotiations. Bids which fail to provide all information and documentation as requested in the RFP document by the time of bid closure will be declared non-responsive.
✨

Quick Summary

Housing, Infrastructure and Communities Canada (HICC) is seeking Help Desk Specialists to support their personnel with all Help Desk activities within the department. One contract will be awarded based on the evaluation of submitted proposals, with no guarantee that the lowest cost or highest scoring bid will be accepted.

Ideal For

Companies specializing in IT help desk and technical support services for government or large organizations should consider bidding.

IT SupportHelp Desk ServicesTechnical SupportGovernment ServicesInfrastructure Support
Moderate complexity

Tender Details

Reference Number
cb-9-38942613
Solicitation Number
HICC2025/26-PS5900
Publication Date
Sep 12, 2025
Closing Date
Oct 14, 2025
Procurement Method
Competitive - Selective tendering
Notice Type
Request for Proposal

Classification

UNSPSC Code
43231501; 81111811
UNSPSC Description
Helpdesk or call center software; Technical support or help desk services

Trade Agreements

Canadian Free Trade Agreement (CFTA); Canada-Ukraine Free Trade Agreement (CUFTA); Canada-Colombia Free Trade Agreement; Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP); Canada-UK Trade Continuity Agreement (Canada-UK TCA); Canada-Panama Free Trade Agreement; World Trade Organization Agreement on Government Procurement (WTO GPA); Canada-Honduras Free Trade Agreement; Canada-Chile Free Trade Agreement (CCFTA); North American Free Trade Agreement (NAFTA); Canada-European Union Comprehensive Economic and Trade Agreement (CETA); Canada-Korea Free Trade Agreement (CKFTA); Canada-Peru Free Trade Agreement (CPFTA)

Set Up Alert

Contracting Entity

Office of Infrastructure of Canada (INFC)

1100-180 KENT STREET

OTTAWA, ONTARIO

Contact

Alexander Caro

procurement-approvisionnement@infc.gc.ca

(343) 576-3527

Regions of Delivery

National Capital Region (NCR); Canada; Ottawa

Related Tenders

Hydrothermal Liquefaction Products Management – Research and Development

Closes: Dec 31, 2028

Trunk Sewer Inspection Program 2026

Closes: Feb 25, 2026

Protective and Mobile Services and Static Security Guard Services

Closes: Feb 10, 2026

Welding and Fabrication Services for Parks, Forestry & Horticulture

Closes: Feb 18, 2026

ARCHITECTURAL SERVICES FOR MORAY PLACE REDEVELOPMENT

Closes: Feb 18, 2026