ExpiredServicesAmended (10x)

Service Desk Professional Services - Enterprise Service Desk, End User Service Desk and Enterprise Command Centre

Bureau de service d’entreprise , Bureau de service des utilisateurs finaux, Centre de commande d’entreprise

Description

Shared Service Canada is issuing an request for proposal for a task base contract to provide Enterprise Service Desk, End User Service Desk and Enterprise Command Centre professional Services. See attached request for proposal for details Amendment 1 - Questions and Answers Amendment 2 - Questions and Answers Amendment 3 - Questions and Answers Amendment 4 - Questions and Answers Amendment 5 - Questions and Answers Amendment 6 - Questions and Answers Amendment 7 - Questions and Answers Amendment 8 - Questions and Answers Amendment 9 - Questions and Answers
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Quick Summary

Shared Services Canada is seeking proposals for professional services to support their Enterprise Service Desk, End User Service Desk, and Enterprise Command Centre. The contract is task-based and aims to enhance IT service management and support across the organization.

Ideal For

Companies specializing in IT service desk operations and enterprise-level technical support should consider bidding.

IT Service ManagementHelp Desk ServicesEnterprise Command CentreTechnical SupportProfessional IT Services
High complexity

Tender Details

Reference Number
cb-90-68360893
Solicitation Number
R000166971
Publication Date
May 17, 2024
Closing Date
Jul 19, 2024
Expected Start
Jan 1, 2025
Expected End
Jun 30, 2027
Procurement Method
Competitive - Open bidding
Selection Criteria
Highest Combined Rating of Technical Merit and Price
Notice Type
Request for Proposal

Classification

UNSPSC Code
80161604
UNSPSC Description
Information technology IT management services

Trade Agreements

Canada-Panama Free Trade Agreement; World Trade Organization Agreement on Government Procurement (WTO GPA); North American Free Trade Agreement (NAFTA); Canada-Chile Free Trade Agreement (CCFTA); Canada-Korea Free Trade Agreement (CKFTA); Canada-Honduras Free Trade Agreement; Canada-Peru Free Trade Agreement (CPFTA); Canadian Free Trade Agreement (CFTA); Canada-Colombia Free Trade Agreement

Set Up Alert

Contracting Entity

Shared Services Canada

99 Metcalfe Street

Ottawa, Ontario

Contact

Julie Bampton

julie.bampton@ssc-spc.gc.ca

(613) 790-5915

Regions of Delivery

National Capital Region (NCR)

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