ExpiredServicesAmended (1x)

IT Service Management / Case Management

Gestion des services informatiques / Gestion des cas

Description

The Canadian Radio-television and Telecommunications Commission (CRTC) requires an advanced IT Service Management (ITSM) and Case Management (CM) platform to support operations across its diverse directorates. This platform must be efficient, scalable, and aligned with CRTC’s strategic goals. The project involves the enterprise-wide implementation, customization, and integration of an ITSM/CM solution to manage service delivery, case management, operational automation, and workflow processes across all CRTC directorates.
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Quick Summary

The Canadian Radio-television and Telecommunications Commission (CRTC) is seeking an advanced IT Service Management and Case Management platform to enhance operations across its various directorates. The project includes enterprise-wide implementation, customization, and integration to improve service delivery, case handling, and workflow automation.

Ideal For

Companies specializing in enterprise ITSM and case management software solutions with experience in large-scale government implementations should bid.

IT Service ManagementCase ManagementEnterprise SoftwareWorkflow AutomationSystem Integration
High complexity

Tender Details

Reference Number
cb-905-95746784
Solicitation Number
CRTC-25-0192
Publication Date
Feb 10, 2025
Closing Date
Feb 28, 2025
Expected Start
Mar 7, 2025
Expected End
Feb 29, 2028
Procurement Method
Advance contract award notice
Selection Criteria
Not applicable
Notice Type
Advance Contract Award Notice

Classification

UNSPSC Code
81111700
UNSPSC Description
Management information systems MIS

Trade Agreements

Canada-UK Trade Continuity Agreement (Canada-UK TCA); Canada-Chile Free Trade Agreement (CCFTA); Canada-Peru Free Trade Agreement (CPFTA); Canada-Panama Free Trade Agreement; Canada-Colombia Free Trade Agreement; World Trade Organization Agreement on Government Procurement (WTO GPA); Canada-Korea Free Trade Agreement (CKFTA); Canada-Ukraine Free Trade Agreement (CUFTA); Canada-Honduras Free Trade Agreement; Canadian Free Trade Agreement (CFTA); Canada-European Union Comprehensive Economic and Trade Agreement (CETA); Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP)

Set Up Alert

Contracting Entity

Canadian Radio-television and Telecommunications Commission

1 Promenade du Portage

Gatineau, Quebec

Contact

Martin Stein

approvisionnements-procurements@crtc.gc.ca

819962-1384

Regions of Delivery

Gatineau

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