ExpiredServicesAmended (1x)

Facilitation services for the delivery of multiple virtual training courses to the Employment and Social Development of Canada (ESDC) Call Centre employees.

Services d'animation pour la prestation de plusieurs formations virtuelles destinées aux employés du centre d'appels d'Emploi et Développement Social du Canada (EDSC).

Description

ESDC requires the professional services of the Contractor’s training facilitators to support the development of employees’ skills working in a call centre, section 60.02 of the Program and Administrative Services (PA) Collective Agreement states that all call centre employees shall be provided the opportunity to participate in at least one (1) day of facilitated training on crisis intervention. In addition, all call centre employees shall be provided the opportunity to participate in a minimum of two (2) days training annually on matters related to working in a call centre, such as training to reinforce coping skills.
✨

Quick Summary

Employment and Social Development Canada is seeking professional facilitators to deliver multiple virtual training courses for ESDC call centre employees. The training must cover crisis intervention and other call-centre-related topics such as coping skills, supporting annual training requirements under the PA Collective Agreement.

Ideal For

Training firms or professional facilitators with experience delivering virtual call centre, crisis intervention, resilience, or employee coping-skills training should consider bidding.

Corporate TrainingVirtual Training DeliveryCall Centre TrainingCrisis Intervention TrainingEmployee WellnessFacilitation Services
Moderate complexity

Tender Details

Reference Number
cb-94-30853326
Solicitation Number
100031848
Publication Date
Mar 31, 2026
Closing Date
Apr 20, 2026
Expected Start
May 4, 2026
Expected End
Mar 31, 2027
Procurement Method
Competitive - Selective tendering
Selection Criteria
Lowest Price
Notice Type
Request for Proposal

Classification

UNSPSC Code
80111504
UNSPSC Description
Labor training or development

Trade Agreements

Canada-Panama Free Trade Agreement; Canada-Chile Free Trade Agreement (CCFTA); Canada-Honduras Free Trade Agreement; Canada-Ukraine Free Trade Agreement (CUFTA); Canada-European Union Comprehensive Economic and Trade Agreement (CETA); Canada-UK Trade Continuity Agreement (Canada-UK TCA); North American Free Trade Agreement (NAFTA); World Trade Organization Agreement on Government Procurement (WTO GPA); Canadian Free Trade Agreement (CFTA); Canada-Colombia Free Trade Agreement; Canada-Korea Free Trade Agreement (CKFTA); Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP); Canada-Peru Free Trade Agreement (CPFTA)

Set Up Alert

Contracting Entity

Department of Employment and Social Development (ESDC)

140 Promenade du Portage

Gatineau, QC

Contact

Michelle Pauzé

NC-Solicitations-GD@hrsdc-rhdcc.gc.ca

Regions of Delivery

National Capital Region (NCR)

Related Tenders

Hydrothermal Liquefaction Products Management – Research and Development

Closes: Dec 31, 2028

Trunk Sewer Inspection Program 2026

Closes: Feb 25, 2026

Protective and Mobile Services and Static Security Guard Services

Closes: Feb 10, 2026

Welding and Fabrication Services for Parks, Forestry & Horticulture

Closes: Feb 18, 2026

ARCHITECTURAL SERVICES FOR MORAY PLACE REDEVELOPMENT

Closes: Feb 18, 2026