ExpiredServicesAmended (2x)

PSIB - TSPS Customer Relationship Manager (CRM) Specialist

SAEA - SPTS Spécialiste de la gestion des relations avec la clientèle (CRM)

Description

2.11 Information/Records Management/Recordkeeping Specialist – Intermediate Region: Remote/Virtual Access This procurement is set aside under the federal government's Procurement Strategy for Indigenous Business (PSIB) as detailed in Annex 9.4 of the Supply Manual entitled “Requirements for the Set-Aside Program for Indigenous Business”. The Canada Energy Regulator (CER) has a requirement for one (1) intermediate Information / Records Management / Recordkeeping resource in a part-time capacity to support maintenance of its existing Customer Relationship Management (CRM) tool, develop custom views and reports of engagement data as required, coach CRM users, and propose system enhancements to support business needs.

Quick Summary

The Canada Energy Regulator (CER) is seeking an intermediate specialist to support and maintain its Customer Relationship Management (CRM) tool. The role involves developing custom views and reports, coaching users, and proposing system enhancements. This opportunity is reserved for Indigenous businesses under the federal Procurement Strategy for Indigenous Business.

Ideal For

Companies specializing in CRM system support and information management with experience in user training and reporting should bid.

Customer Relationship ManagementInformation ManagementRecords ManagementData ReportingSystem Support
Moderate complexity

Tender Details

Reference Number
cb-984-16584982
Solicitation Number
84084-24-0073
Publication Date
Jun 25, 2025
Closing Date
Jul 24, 2025
Expected Start
Oct 1, 2025
Expected End
Jun 30, 2027
Procurement Method
Competitive - Selective tendering
Selection Criteria
Highest Combined Rating of Technical Merit and Price
Notice Type
Request for Proposal

Classification

UNSPSC Code
81112212
UNSPSC Description
Customer relationship management software maintenance

Trade Agreements

None

Contracting Entity

Canada Energy Regulator (CER)

517 Tenth Avenue SW, Suite 210

Calgary, Alberta

Contact

Erin Ort

erin.ort@cer-rec.gc.ca

(403) 919-8168

Regions of Delivery

Calgary