ExpiredServicesAmended (3x)

Travel Management Services

Travel Management Services

Description

The objective is for a Travel Management Company (TMC) to provide travel and related services to assist EDC (including FinDev Canada for the discussion of this document) with its travel arrangements needs. Through this competitive bid process, EDC intends to do the following: Enter into a global agreement to provide travel services for EDC’s head office employees, Canadian regional employees, and for EDC’s offices and representatives overseas. Have a designated team of bilingual agents assigned to EDC, with an additional 24/7 support. Must be able to restrict booking to certain countries as EDC’s Safety and Security team deems is necessary. Offer to travellers an on-line (i.e. self-service) corporate travel booking services. This tool should have strong booking automation Strong reporting functionality (including carbon capture and spend) Air/Rail/Hotel and Car should all be bookable through the tool. If the Proponent uses a 3rd party on-line booking tool, the proponent remains directly responsible for its use. EDC will only award one contract to the successful proponent and will not consider entering into any 3rd party agreements in relation to the on-line booking tool. Bidding and Documents are available on http://www.merx.com. Fees may apply; See https://www.merx.com/public/pricing for more information.
✨

Quick Summary

Export Development Canada (EDC) is seeking a Travel Management Company to provide comprehensive travel services for its employees across Canada and overseas offices. The contract includes bilingual support, 24/7 assistance, and an online self-service booking tool with strong automation and reporting features, including carbon tracking. The service must also allow travel restrictions as required by EDC's Safety and Security team.

Ideal For

Companies specializing in corporate travel management with robust online booking platforms and bilingual customer support should bid.

Travel ManagementCorporate Travel ServicesOnline Booking SystemsBilingual Customer SupportTravel ReportingSustainability Reporting
High complexity

Tender Details

Reference Number
MX-43025180901
Solicitation Number
RFP 23-798
Publication Date
Feb 4, 2024
Closing Date
Mar 12, 2024
Expected Start
Apr 1, 2024
Expected End
Feb 28, 2027
Procurement Method
Competitive - Open bidding

Trade Agreements

Canadian Free Trade Agreement (CFTA); Canada-European Union Comprehensive Economic and Trade Agreement (CETA)

Contracting Entity

Export Development Canada - EDC

150 Slater

Ottawa, Ontario

Contact

Naushad Khan

NKhan@edc.ca

365-355-5124