ExpiredGD
*SRVAmended (3x)
Contact Centre as a Service RFP
DP–Centre de contact en tant que service
Description
Farm Credit Canada (FCC) is inviting proposals for a cloud-based Contact Centre as a Service (CCaaS) platform. The solution must support approximately 180 users, handle 200,000 annual calls, and provide bilingual (English/French) capabilities. Key requirements include Single Sign-On via Microsoft Azure AD, omnichannel support, advanced AI features, and integration with enterprise systems. Proponents must demonstrate experience, meet all mandatory criteria, and comply with privacy and security standards.Bidding and Documents are available on http://www.merx.com. Fees may apply; See https://www.merx.com/public/pricing for more information.
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Quick Summary
Farm Credit Canada (FCC) is seeking proposals for a cloud-based Contact Centre as a Service (CCaaS) platform to support about 180 users and handle 200,000 calls annually. The solution must offer bilingual support, Single Sign-On via Microsoft Azure AD, omnichannel capabilities, advanced AI features, and integrate with existing enterprise systems while meeting privacy and security standards.
Ideal For
Companies specializing in cloud-based contact centre platforms with experience in AI features and enterprise system integration should bid.
Contact Centre SolutionsCloud ServicesAI IntegrationBilingual SupportEnterprise SoftwareCybersecurity
High complexityTender Details
- Reference Number
- MX-443781856771
- Solicitation Number
- TE25-RN-004
- Publication Date
- Dec 8, 2025
- Closing Date
- Jan 30, 2026
- Procurement Method
- Competitive - Open bidding
Trade Agreements
Canada-European Union Comprehensive Economic and Trade Agreement (CETA); Canadian Free Trade Agreement (CFTA)
Contracting Entity
Farm Credit Canada (FCC)
1800 Hamilton Street
Regina, Saskatchewan