ExpiredServicesAmended (20x)

Migration Support Services Request for Proposal

Services de Soutien à la Migration Demande de Proposition

Description

Amendment 019 posted. Public Services and Procurement Canada (PSPC), on behalf of Immigration, Refugees and Citizenship Canada (IRCC) is seeking Contractor(s) to deliver Migration Support Services (MSS), which provides reliable and secure transactional and administrative support for the provision of Biometric Collection Services and other Services to Applicants and IRCC. Biometric Collection is defined as the collection of Biometric Information (fingerprints and photographs) and Biographic Information (personal details such as name, date of birth and Country of Residence) from Applicants and their transmission to IRCC. To perform the work required, Contractors must establish and maintain a regional network of Ongoing Facilities and Contact Centres in multiple Locations of Work that provide secure and reliable services to applicants and IRCC.
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Quick Summary

Public Services and Procurement Canada (PSPC), on behalf of Immigration, Refugees and Citizenship Canada (IRCC), is seeking contractors to provide Migration Support Services. These services include secure biometric and biographic data collection from applicants and require establishing a regional network of facilities and contact centres in multiple locations.

Ideal For

Companies specializing in biometric data collection, secure administrative services, and operating multi-location contact centres should consider bidding.

Biometric CollectionAdministrative SupportImmigration ServicesContact Centre OperationsData Security
High complexity

Tender Details

Reference Number
WS3402389152-Doc5439986075
Solicitation Number
WS3402389152
Publication Date
Nov 19, 2025
Closing Date
Mar 19, 2026
Expected Start
Jun 23, 2027
Procurement Method
Competitive - Open bidding
Selection Criteria
Highest Combined Rating of Technical Merit and Price
Notice Type
Request for Proposal

Classification

UNSPSC Code
80160000
UNSPSC Description
Business administration services

Trade Agreements

North American Free Trade Agreement (NAFTA); Canada-Panama Free Trade Agreement; Canada-UK Trade Continuity Agreement (Canada-UK TCA); Canada-Peru Free Trade Agreement (CPFTA); Canada-Honduras Free Trade Agreement; Canada-Colombia Free Trade Agreement; World Trade Organization Agreement on Government Procurement (WTO GPA); Canadian Free Trade Agreement (CFTA); Canada-Ukraine Free Trade Agreement (CUFTA); Canada-European Union Comprehensive Economic and Trade Agreement (CETA); Canada-Korea Free Trade Agreement (CKFTA); Canada-Chile Free Trade Agreement (CCFTA); Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP)

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Contracting Entity

Department of Public Works and Government Services (PSPC)

11 Laurier St, Phase III, Place du Portage

Gatineau, Quebec

Contact

Kane, Rachel (SPAC/PSPC)

rachel.kane@tpsgc-pwgsc.gc.ca

Regions of Delivery

Oceania; Europe; Africa; World; Caribbean; Asia; Canada; South America; Mexico; United States of America; Central America

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