Request for Information for a Client Case Relationship Management Solution

AMENDMENT TO CLOSING TIME: Please disregard the Ariba Discovery posting response deadline closing time and CanadaBuys posting closing time. All required supporting documentation and bid submission must be submitted by 2024-07-24 at 14:00 EDT. All bids submitted after 14:00 EDT will result in the bid being declared non-responsive. This RFI is being issued with the objective of: · Engaging Industry and providing initial context pertaining to Canada’s requirements early in the process to better understand both needs and available solutions prior to the drafting of the Statement of Requirements. The target audience will be potential suppliers of the solution; · Alerting Industry and obtaining feedback on PSPC’s intent to reimagine the Government of Canada’s HR and Pay client and user experiences, redesign business processes, replace the current Case Management Tool (CMT), and identify impacted systems in the Government of Canada HR and Pay applications landscape; et · Helping Canada to obtain the pertinent information that will assist in evolving the business case for a new CCRM solution.