ExpiredServicesAmended (1x)

Advanced Customer Care ACAN

PRÉAVIS D’ADJUDICATION DE CONTRATS (PAC)

Description

Public Services and Procurement Canada (PSPC) must provide customer support as part of the Phoenix production operations and requires the services of Technical Account Manager (TAM) II resources to provide Advanced Customer Services (ACS) to assist with the Phoenix production support, on an as and when requested basis.
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Quick Summary

The Department of Public Works and Government Services (PSPC) in Quebec is seeking Technical Account Manager II resources to provide advanced customer support services for the Phoenix production operations. These services will be provided on an as-needed basis to assist with Phoenix production support.

Ideal For

Companies specializing in IT customer support and technical account management for government systems should consider bidding.

customer supporttechnical account managementIT servicesgovernment servicesPhoenix system support
Moderate complexity

Tender Details

Reference Number
WS4690721526-Doc4692125309
Solicitation Number
WS4690721526
Publication Date
Jul 18, 2024
Closing Date
Aug 7, 2024
Expected Start
Sep 1, 2024
Expected End
Aug 31, 2025
Procurement Method
Advance contract award notice
Selection Criteria
Not applicable
Notice Type
Advance Contract Award Notice

Classification

UNSPSC Code
81110000
UNSPSC Description
Computer services

Trade Agreements

Canada-Korea Free Trade Agreement (CKFTA); Canada-Panama Free Trade Agreement; Canada-European Union Comprehensive Economic and Trade Agreement (CETA); Canada-Chile Free Trade Agreement (CCFTA); Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP); Canada-Peru Free Trade Agreement (CPFTA); Canada-Honduras Free Trade Agreement; Canadian Free Trade Agreement (CFTA); Canada-Colombia Free Trade Agreement; World Trade Organization Agreement on Government Procurement (WTO GPA)

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Contracting Entity

Department of Public Works and Government Services (PSPC)

11 Laurier St, Phase III, Place du Portage

Gatineau, Quebec

Contact

Taronno, Tyler (SPAC/PSPC)

tyler.taronno@tpsgc-pwgsc.gc.ca

Regions of Delivery

National Capital Region (NCR)

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