ExpiredServicesAmended (5x)

E60ZR-250548 (PRI15346)- PSPC ServiceNow Professional Services

E60ZR-250548 (PRI15346)- SPAC Services professionnels relatifs à ServiceNow

Description

Please note that late submissions will not be considered or accepted. This bid solicitation is being issued to satisfy the requirement of the Public Works and Government Services Canada (PWGSC) (the "Client") for Task-Based Informatics Professional Services (TBIPS) under the TBIPS Supply Arrangement (SA) method of supply. This requirement is for the services provided by IT Professional services resources with specialized knowledge of ServiceNow, and in particular, business process mapping and service management workflows that enable Human Resources Services, IT Service Management, and Facilities and Field Service Management, as well as the other business capabilities available within ServiceNow that will be mapped in the future. There are security requirements associated with this requirement. All questions in relation to this solicitation must be sent in SAP Ariba through the Event Messages board of this RFP.
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Quick Summary

The Department of Public Works and Government Services Canada (PSPC) is seeking professional IT services with expertise in ServiceNow to support business process mapping and service management workflows across various departments including Human Resources, IT Service Management, and Facilities. The work involves specialized knowledge and adherence to security requirements. Late submissions will not be accepted.

Ideal For

Companies specializing in IT professional services with strong expertise in ServiceNow implementation and business process optimization should bid.

IT Professional ServicesServiceNow ConsultingBusiness Process MappingService ManagementGovernment IT Services
High complexity

Tender Details

Reference Number
WS5244152823-Doc5245741817
Solicitation Number
WS5244152823
Publication Date
Jul 3, 2025
Closing Date
Aug 13, 2025
Expected Start
Aug 15, 2025
Expected End
Oct 31, 2025
Procurement Method
Competitive - Selective tendering
Selection Criteria
Highest Combined Rating of Technical Merit and Price
Notice Type
RFP against Supply Arrangement

Classification

UNSPSC Code
80101507
UNSPSC Description
Information technology consultation services

Trade Agreements

Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP); North American Free Trade Agreement (NAFTA); Canada-Korea Free Trade Agreement (CKFTA); Canada-Panama Free Trade Agreement; Canada-European Union Comprehensive Economic and Trade Agreement (CETA); Canada-Ukraine Free Trade Agreement (CUFTA); Canada-Chile Free Trade Agreement (CCFTA); World Trade Organization Agreement on Government Procurement (WTO GPA); Canada-Peru Free Trade Agreement (CPFTA); Canada-UK Trade Continuity Agreement (Canada-UK TCA); Canada-Honduras Free Trade Agreement; Canadian Free Trade Agreement (CFTA); Canada-Colombia Free Trade Agreement

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Contracting Entity

Department of Public Works and Government Services (PSPC)

11 Laurier St, Phase III, Place du Portage

Gatineau, Quebec

Contact

Bhattacharya, Surupa (SPAC/PSPC) (elle-la / she-her)

surupa.bhattacharya@tpsgc-pwgsc.gc.ca

Regions of Delivery

National Capital Region (NCR)

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